REAL ESTATE PHOTOGRAPHY & VIDEOGRAPHY

SERVING LONDON & SURROUNDING AREAS

FAQs

  • 1.How Do I Book A Shoot?
    Our 24/7 online scheduler, makes booking your appointment a breeze. Pick your preferred date and time, then fill in your property information, and you’re all set.

    BOOK NOW

  • 2.How To Prepare Your Property?
    We photograph the home as-is so please treat your scheduled photo shoot as you would a home showing. Be sure the home is clean and free of clutter before your photographer arrives.

    Please refer to our pre-shoot checklist prior to your shoot to make sure the home is ready to go!

    DOWNLOAD CHECKLIST

  • 3.Can I Discuss My Listing Before I Place An Order?
    If you would like to contact us directly to discuss your order details, we can be reached by any of the following methods.

    Immediate Availability: Call or Text: Club Tours: (519) 870-2949
    Email: order@clubtours.ca

  • 4.What Is The Turnaround Time?
    Our team works around the clock, to ensure your media is delivered next morning by 9AM. This policy applies to typical orders, but results may be subject to unique cases or unforeseen circumstances.
  • 5.How Is My Media Delivered?
    Once you create an account with us, you will have access to a personal Dashboard that houses all of your media. When an order is complete, you will receive an email with a link to your media delivery page.
  • 6.What Areas Do You Service?
    We currently offer our services in the following areas, London, St.Thomas, Port Stanley, Ingersoll, Woodstock, Ilderton, Sarnia, Grandbend, Thamesford, Tilsonburg, Exeter, Aylmer, West Lorne, Glenco, Port Franks, Thedford, Parkhill, Plymouth-Wyoming, Strathroy, Dorchester, Thorndale, Mount Brydges, Glencoe, Lucan, Port Franks, Goderich, Windsor.

    Travel fees will be applied for all areas outside of London/St. Thomas.

  • 7.What Is Your Cancellation Policy?
    We understand that things come up, so we just kindly ask that you cancel or reschedule any appointments 24 hours prior to your photo shoot. If a photographer shows up to the property and is unable to complete their job (they cannot access the property, sellers are not ready, etc) there may be a $50 travel fee for the photographer’s time.
  • 8.Should I Reschedule My Photo Shoot Due To Weather Conditions?

    We shoot in rain or shine! It is the responsibility of the agent/homeowner to keep an eye on the forecast and reschedule at least 24 hours in advance if you prefer to wait for a better day.

    However, we are unable to fly the drone in high winds, precipitation, and sub freezing temperatures. If you booked a drone service, we highly recommend rescheduling 24 hours before your shoot if the forecast is showing a high chance of precipitation. If we show up to a shoot and are unable to fly the drone, we will complete the other requested services and will not charge for the aerial drone photography.

    You do not need to reschedule on cloudy days! Overcast days often make for the best shooting environment, as the sun can create harsh shadows. We will always photoshop in blue skies.

  • 9.Does Someone Need To Be Present During the Shoot?

    No. We are able to gain access to the property via lockbox with the homeowner’s permission. However, we love getting to know our clients and homeowners, so you are welcome to be present during the shoot as well.

    The nature of Matterport 3D tours require our photographers to have full access to the property for an extended period of time. If a homeowner prefers to be present during the time of the shoot, it is important for them to understand that it is a lengthy process that will require those present to “hide” from the camera to avoid any appearances in the finished product.

  • 10.How Long Will My Photo Shoot Last?

    Photo shoots for residential listings will last approximately one hour. Matterport 3D tours vary depending on the size of the home— a typical 3,000 square foot home takes up to two hours.